Shipping & Delivery
At Mowsil, we aim to deliver your orders quickly, securely, and efficiently. This Shipping Policy outlines the terms and conditions related to the delivery of your purchases.
Order Processing Time
- All orders are processed within 1–2 business days (excluding weekends and public holidays).
- Orders placed after 3:00 PM (UAE time) will be processed the next business day.
- If we experience a high volume of orders, processing may take longer, and we will notify you via email.
Shipping Methods & Delivery Time
We offer reliable domestic and international shipping through trusted courier partners.
- UAE Deliveries: Estimated delivery within 1–3 business days.
- GCC & International Deliveries: Estimated delivery within 5–10 business days (depending on destination and customs clearance).
Delivery times are estimates and may vary due to courier delays, customs inspections, or unforeseen circumstances.
Shipping Charges
- Shipping costs will be calculated at checkout based on the delivery location and weight of the package.
- Free shipping may be available for qualifying orders — see current promotions on our website.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment in real-time.
Delays & Exceptions
We are not responsible for delays caused by:
- Incorrect or incomplete shipping information.
- Customs clearance delays.
- Force majeure events such as natural disasters, strikes, or transportation disruptions.
Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us at support@mowsil.com within 48 hours of delivery. We will work with the courier to resolve the issue promptly.
International Shipping
For orders shipped outside the UAE:
- Customs duties, taxes, and import fees may apply based on your country’s regulations.
- These charges are the buyer’s responsibility and are not included in our product or shipping prices.