Refund and Return Policy
At Mowsil, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we’re here to help.
Return Policy
We have a 10-day return policy, which means you have 10 calendar days from the date you receive your item to request a return.
To be eligible for a return:
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The item must be in the same condition you received it — unused, unworn, with all tags intact, and in its original packaging.
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You must provide the original receipt or proof of purchase.
How to Initiate a Return
To start a return, please contact our support team at support@mowsil.com.
Once your return request is approved, we will provide:
Note: Items returned without prior approval will not be accepted.
You can always reach out to us at support@mowsil.com for any return-related questions.
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if:
We will promptly review the issue and work to resolve it.
Exchanges
The quickest way to get the product you want is to return your current item. Once your return is approved, you can place a new order for the desired product.
Refunds
After we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@mowsil.com.
