Refund Policy

Refund and Return Policy

At Mowsil, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we’re here to help.

Return Policy

We have a 10-day return policy, which means you have 10 calendar days from the date you receive your item to request a return.

To be eligible for a return:

• The item must be in the same condition you received it — unused, with all accessories, cables and manuals, and in its original packaging.

• You must provide the original receipt or proof of purchase.

How to Start a Return

To start a return, please contact our support team at support@mowsil.com.

Once your return request is approved, we will provide:

• A return shipping label.

• Detailed instructions on how and where to send your package.

Note: Items returned without prior approval will not be accepted.

You can always reach us at support@mowsil.com for any return-related questions.

Damaged or Incorrect Items

Please inspect your order on delivery and contact us immediately if:

• The item is defective or damaged.

• You received the wrong product.

We will promptly review the issue and work to resolve it.

Exchanges

The quickest way to get the product you want is to return your current item. Once your return is approved, you can place a new order for the product you want.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund is approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@mowsil.com.